Central Grievance Redressal Committee

The Central Grievance Redressal Committee was constituted to probe into student grievances. The Central Grievance Redressal Committee will attempt to address genuine problems and complaints of students whatever the nature of the issues. The students may express their grievances online by filling out the form available on the website - www.ripsr.org

They may also approach the members of the cell and express their grievances. The students are also encouraged to make constructive suggestions using the suggestion box. RIPSR assures the students that once a complaint is made, it will be treated with sensitivity and as confidential.

Objectives:

1. To create a platform where students can point out their problems regarding academic and non-academic matters.
2. Get suggestions from the students for improvement.
3. Take the necessary steps for improvement in the light of grievances.  

Members of the Central Grievance Redressal Committee

Name	Position	Designation	Contact Details
Dr. Ruhul Amin	President	Principal (i/c), Rahman Institute of Pharmaceutical Sciences and Research	7002942887 ruhulglp18@gmail.com
Dr. (Mrs.) M. Thasneem Akhthar Rahman	Member from Management	Chief Managing Director, Rahman Hospitals Pvt. Ltd.	9954017090 drtarahman@yahoo.com
Dr. Latheefa Rahman	Member from Management	Director, Rahman Institute of Pharmaceutical Science and Research	9003143984 latheefa93@gmail.com
Mr. Wearank Terang	Member Secretary	Assistant Professor, Rahman Institute of Pharmaceutical Science and Research	9957146065 wearankterang1142@gmail.com
Ms. Ankita Sarma	Member from Female Faculty	Assistant Professor, Rahman Institute of Pharmaceutical Science and Research	6002580947 hussainikram0123@gmail.com
Mr. Abdul Hadi Umam	Member from Male Faculty	Assistant Professor, Rahman Institute of Pharmaceutical Science and Research	7086388926 hadiumam95@gmail.com
Mrs. Banyashree Das	Member from Female Faculty	Assistant Professor, Rahman Institute of Pharmaceutical Science and Research	9706885067 banyashreedas2@gmail.com
Mr. Nilim Kr. Rabha	Member from Male Faculty	Assistant Professor, Rahman Institute of Pharmaceutical Science and Research	9706674293 nilimkrr@gmail.com
Mr. Raifuddin Ahmed	Member from Male Non-Teaching Staff	Clerk, Rahman Institute of Pharmaceutical Science and Research	9085920277 raifuddinahmedl1986@gmail.com
Ms. Nishi Tumung	Member from Female Non-Teaching Staff	Laboratory Asst., Rahman Institute of Pharmaceutical Science and Research	9365186577 nishitumung2@gmail.com

The cell will redress the grievances at the individual and class level and grievances of common interest.

Students will be encouraged to use the suggestion box placed on the campus of RIPSR to express constructive suggestions and grievances. The suggestion boxes will be provided in every building and grievance records will be placed at vantage points in RIPSR (including the Library and Hostels) for the students/staff to air grievances. Complaints dropped in the suggestion boxes by students and oral complaints will be also redressed.

All complaints will be scrutinized by the management and the grievance redressal cell. The Chief Managing Director /Principal/Vice-principal will regularly attend to these on a daily basis. The college assures students that once a complaint has been made, it will be treated with confidentiality.

Besides, there will be an exclusive mechanism to address the issues relating to women and their grievances.

The complaint management mechanism will be carried out in three levels in RIPSR:

1. The departmental grievances will be attended by the concerned class Coordinators, Mentors and Department Heads.
2. The student coordinators and staff coordinators of the grievance redressal cell act as facilitators to communicate and sort out the grievances at the department level.
3. Unresolved grievances at the departmental level are referred to the Central Grievance Redressal Committee of the institution.